Dedicated to Your Success
Enea customers profit greatly from excellent support during all phases of the development of a real-time platform. Enea provides a high efficient help desk and timely resolution of problems, as well as dedicated extended project support and training.
How to Contact Enea Support
You can request technical support on-line, via e-mail or by telephone during local business hours.
support@enea.com
support@enea.se
Problem Resolution
In order to effectively resolve reported problems, we kindly ask customers to provide Enea Support with sufficient information to identify and isolate the specific problem or defect.
If possible, please try to provide relevant and basic information such as the following:
- The name of the software product component
- Version Number
- Error Messages
- Documented sequence of events to reproduce the problem
Please also communicate the severity level of his problem or defect to OSE Customer Support for prioritization purposes. Currently, there are 4 levels of severity defined:
- Critical (showstopper) – The system is unusable until a fix is available
- Serious – A component of the system is unusable until a fix is available
- Minor - Little or no impact on the use of the product
- Feature Request - Not currently part of the product definition
Each reported issue is assigned a problem identification number and is managed using a defect tracking system. Once a problem has been received, Support will send a receipt for the issue.